Help Desk Extension with AI integration

The Help Desk Extension for Magento 2 optimizes customer support within the Magento platform, streamlining ticket management and communication channels. It allows for easy creation, tracking, and prioritization of support tickets, assigning them to specific agents or departments. With threaded conversation views, agents gain contextual insights for faster, higher-quality responses. The extension features customizable response templates and personalized email templates for efficient query resolutions and enhanced customer engagement. Additionally, it offers streamlined working hours setup, transparently displaying support team availability. Advanced AI integration enables swift, accurate responses, reducing response times and ensuring consistency. Reporting and analytics empower agents with data-driven insights for continual service improvement. See below for the feature list.

• • Multi-domain capability.
• • Multi-Email account connections.
• • AI-driven suggestions for quick answers and ticket responses based on the query.
• • Clear presentation so that different people can work with it.
• • Clear status information.
• • Configure spam filters to focus on relevant tickets only.
• • Browse the full history of a ticket.
• • Create custom fields.
• • Manage access permissions.
• • Evaluate customer satisfaction using support with star rating.
• • View the operational efficiency in helpdesk reports dashboard.
• • Create Unlimited Departments, Agents, and Categories.
• • Able to Create & Reply to Ticket directly to Email.
• • File Attachment to the ticket.
• • Set Priority, Status, and Category section for each ticket.
• • Quick Reply or Close a ticket.
• • Easy to Check ticket history with threaded conversation view.
• • Ticket auto-expiration & auto-reminder.
• • Send replies not only to a ticket author, but also to all users that should be notified.
• • Organize your helpdesk team into departments, set default agents for each and solve customer problems quickly.